Tuaha Bin Suhail

Consultant - Trainer - Power Platform Evengelist

Austral, NSW 2179

info@tmcube.com.au

+61 422 132 915

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Experience

Principal Consultant

TM³ (TM-Cube) - Sydney, Australia

20^th Oct, 2021 to Present

Setup offshore dev team
Setup Microsoft Partnership
Helped 3 customers with their Dynamics 365 and Power Platform requirements
Dynamics 365 practice and process improvement
Team management
Dynamics 365 pre-sales, solution design, implementation and integration, deployment, training

Principal Consultant

Insight - Sydney, Australia

21^st Mar, 2021 to 19 ^Oct Oct, 2021

Successfully developed enterprise CRM implementatio blueprint for Perpetual for multi-geo implementation
Successfully architected Dynamics 365 Sales and Marketing solution for Fortescue Metals Group
Successfully processed several pre-sales leads
Mentored multiple Technical and Functional Consultants
Dynamics 365 and Power Platform pre-sales, solution architecture and solution design
Resource Mentoring

Solution Architect

MOQdigital - Sydney, Australia

4^th Sep, 2018 to 20^th Mar, 2021

Successful implementation of Dynamics 365 Sales Hub, Customer Service and Marketing for Independent Schools Queensland
Several enhanements and upgrads to Dynamics 365 instances for Healthy Child Initiative, Nutrition in Ministry of Health NSW
Migrated Dynamics CRM 2011 to Dynamics 365 for Port of Brisbane
Successfully completed Dynamics 365 implementation and Go-Live process for Anglicare
Resolved all outstanding issues of MOQdigital CRM and increased customer satisfaction level
Dynamics 365 practice and process improvement
Team management
Dynamics 365 pre-sales, solution design, implementation and integration, deployment, training

Dynamics CRM Consultant

Cabcharge - Sydney, Australia

1^st Aug, 2018 to 23^rd Sep, 2018

Successfully implemented Customer Onboarding Process
Successfully implemented Account Opening Process
Implementation of different processes on Dynamics 365

Dynamics CRM Consultant

CSR - Sydney, Australia

19^th Mar, 2018 to 31^stJul, 2018

Successfully implemented Dynamics 365 for 2 Business Units (LWS and PGH)
Developed generic SSIS package to import historic SAP data into Dynamics. Imported over 45 million records with this package
Enhanced BPF for lead closure to better support business requirements. BPF is used across all BUs subsequently
End-to-End implementation of Dynamics 365 for multiple Business Units
Data migration from SAP, legacy systems and existing CRM solutions to new D365 instances
Understanding custom requirements from business stakeholders and devising and presenting Dynamics 365 solutions

CRM Specialist

Coats Hire - Sydney, Australia

29^th May, 2017 to 18^th Mar, 2018

Successful code review for the entire system code in collaboration with Microsoft
Improvement of Software release process
Successfully re-written 48 plugins to replace poorly developed existing code
Upgraded Dynamics CRM 2011 to Dynamics 365
Leading CRM BAU, Projects and Level-2 Support from technical end
Migration of Dynamics CRM 2011 to Dynamics 365
Customization of entity design (entities, forms, views)
Development of Plugins, custom workflows, and client-side code
Technical Lead for CRM BAU, Projects and Level-2 Support

Microsoft Dynamics CRM Developer

The Smith Family - Sydney, Australia

27^th Feb, 2017 to 28^thMay, 2017

Development of configurable Data Import Utility
Development of Auto number generation solution using custom entity and plugin
Development of Windows Services based solution for scheduled task execution in CRM
Upgraded Dynamics CRM 2015 to Dynamics CRM 2016
Working on migration from Dynamics CRM 2015 to Dynamics CRM 2016
Working on the backlog of BAUs

Lead Full Stack ASP.NET Developer

Syntagium - Sydney, Australia

27^th Sep, 2016 to 15^th Dec, 2016

Designed, Developed and Deployed data analytics, forecasting and cost prediction portal for real state consultancy industry for Atlas Page Kirkland
Working as the technical lead for product development team for designing and development of business modeling, analysis and predictive solution
Understanding business requirements from customers and business team, documentation of the requirements and attaining signoff
Designing, Development and Production Support for solutions developed using .Net technologies

Technical Lead

Arablink Money Transfer - Abu Dhabi, United Arab Emirates

16^th May, 2013 to 30^th April, 2016

Replaced customized ERP with Microsoft Dynamics CRM based solution for remittances, Forex Trading, Payroll Processing, and Value-Added Services sales. Developed Teller module, back office module, case management, sales reporting and target forecasting, loyalty management module and marketing features in the solution
Designed, Developed and Deployed Self Service online portal for Payroll processing (www.arablinkpayroll.com)
Developed Integration layer to integrated Arab Link’s CRM solution, core ERP with external systems including Kiosk Systems (MBME), and Abu Dhabi Islamic Bank Middleware (IBM ESB)
Developed Queuing system and Rate Board display and integrated it with the ERP to display rates in real-time
Worked as the team lead and played the role of CRM Technical consultant
Understanding development requirements from BA and creating technical solutions
Designing, Development and Production Support of CRM components like plugins, workflow activities, web resources, SSIS packages and SSRS reports

Dynamics CRM Technical Lead

VeriPark - Dubai, United Arab Emirates

1^st May, 2021 to 15^th May, 2013

Worked on the VeriTouch Application which is the first Dynamics 365 App
Contributed to the design and development of Integration Layer
Implemented Banking Solution built on Microsoft Dynamics CRM for Banks in UAE
Working with PM and BA in various phases of the project from initiation to deployment for understanding the requirements and proposed best possible solutions
Working on Microsoft Dynamics CRM v4/2011 Workflow development, Form configuration & customization, JavaScript development, custom Plug-in/workflow activity development, Web API/AJAX development, SSIS and SSRS Reports/Dashboards
Solution Design and Initial Project effort estimate preparation based on the customer requirements

Senior Consultant

Avanza Solutions - Karachi, Pakistan, Bahrain

1^st Aug, 2005 to 30^th April, 2012

Worked on several different positions in different countries and continents
Developed CRM solution for Banking and Financial Institutions
Implemented CRM Solutions in Pakistan, Uganda, Kenya, Nigeria, Bahrain, Oman, Afghanistan and Bangladesh
Outsourced to NCR to handle all projects in Bahrain territory
Design and development of CRM product for financial institutions
Customization of eBanking solutions according to the requirements of the customer/project
Developing custom components when and where required
Integration of the solutions with client core banking and 3rd Party solutions
Onsite implementation of eBanking projects globally
Analyzing business requirements and translating them to technical requirements, identifying the scope of work for projects, calculating work estimates, writing functional-specifications, development, and customization of solutions
Outsourced to NCR (Bahrain) to provide technical consultation and support for eBanking projects
Solution Design and Delivery of projects in Bahrain

Summary

Certified MS D365 & Power Platform Architect, Developer, Functional Consultant and Trainer with over 16 years’ experience and proven track record of developing & deploying CRM applications. Experienced working in Banking, Remittance, Foreign Currency Exchange, Telecom, Government, Charity, Equipment Hire, Building Material and Transportation sectors. Experienced in leading business process design and mapping, requirements solicitation, presales, documentation, development, release management and production support. Experienced with Agile methodologies (SCRUM). Extensive exposure of collaborating with geographically dispersed teams and vendors, managing stakeholders and reporting and communication at C-level.